Refund Policy

Important Note

Due to the nature of digital products, all sales are generally considered final once a game key has been revealed or redeemed. However, we stand behind our products and will work with you on valid issues.

1. Eligible for Refund

You may be eligible for a refund in the following cases:

Duplicate Purchase: If you accidentally purchased the same product twice
Invalid Key: If the key we provided does not work and we cannot provide a replacement
Wrong Product: If we delivered a different product than what you ordered
Technical Issues: If there's a platform error preventing key delivery

2. Not Eligible for Refund

Key has already been revealed or redeemed
Change of mind after purchase
Product doesn't meet your personal expectations
You provided incorrect account/platform information
Violation of terms of service

3. How to Request a Refund

To request a refund, please:

Contact us within 7 days of your purchase
Email support@gamerdropxp.shop with your order details
Include your order number and reason for the refund request
Provide any relevant screenshots or documentation

4. Refund Processing

Approved refunds will be processed within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

5. Replacements

In many cases, we may offer a replacement key instead of a refund if the issue can be resolved. We will always work with you to find the best solution.